SattvaOS · aatma.guru
Cancellation & Refund Policy
Effective and last updated: 9 August 2026
This policy applies to SattvaOS Organisation subscriptions purchased on aatma.guru through Razorpay.
Subscription cancellation
You may request cancellation of SattvaOS Organisation at any time. Unless applicable law or a written order says otherwise, cancellation takes effect at the end of the current paid billing period. Workspace access continues through that date. Cancelling does not delete organisation data; retention and export follow the governed data lifecycle.
Refund eligibility
Subscription fees already charged are generally non-refundable after the paid service period begins, except where required by law, for a duplicate charge, an unauthorised charge confirmed by the payment provider, or where SattvaOS cannot provide the purchased membership because of a verified platform error. A browser error or delayed human onboarding follow-up does not itself mean activation failed.
How to request a refund
Email support@aatma.guru within 7 calendar days of the charge. Include the account email, organisation name, payment provider, payment date and the provider's non-secret payment or receipt reference. Never send full card or bank details. We normally acknowledge requests within 2 business days and communicate the decision after provider reconciliation.
Approved refunds
Approved refunds are initiated to the original payment method through Razorpay. Provider and bank processing times apply and may vary by country and payment method. We do not promise an exact settlement date that the provider controls.
Usage credits and third-party charges
Organisation membership is separate from usage-wallet credits and third-party AI/media usage. Refund eligibility for separately purchased credits follows the terms displayed for that purchase. Donations are separate and do not purchase membership or usage credits.
Email support@aatma.guru. Please do not email passwords, access tokens, card details or sensitive identity documents.